About
This page sets out who we are, the service we provide, our regulatory status, and how to contact us. The information is provided for transparency and is updated as required.
The US Electronic System for Travel Authorization
The Electronic System for Travel Authorization (ESTA) is a digital pre-travel authorization issued by U.S. Customs and Border Protection (CBP), part of the Department of Homeland Security. It is required for nationals of Visa Waiver Program countries travelling to the United States by air or sea for short visits of up to 90 days, including tourism, business, transit, and medical treatment. It is not a visa, and it does not authorise paid employment, study, journalism on assignment, or permanent residence.
Travellers may apply for an ESTA directly through the official CBP portal at esta.cbp.dhs.gov for the standard government fee of USD $40 (comprising USD $4 processing and USD $36 authorization). Use of this website is optional. The price shown at checkout includes the USD $40 government fee paid in full to CBP, together with a service fee payable to TravelHub Travel and Tourism L.L.C.
Where an application is made through this website, the service consists of:
- Review of the completed application form by a trained caseworker prior to submission
- Identification of incomplete or inconsistent information
- Submission of the application to CBP on the applicant's behalf
- Customer support by email in eleven languages, seven days a week
- Recovery of the approval confirmation in the event it is lost
Final decisions on every application are made by CBP. This service does not influence the outcome of an application and cannot guarantee approval.
Regulatory status
TravelHub Travel and Tourism L.L.C. holds the following registrations and accreditations relevant to its operations:
| Operating Licence | Government of Dubai, Department of Economy and Tourism (Licence No. 1532585) |
| Travel Industry Accreditation | International Air Transport Association (IATA), Agency Code 86223303 |
| Migration Agent (Australia) | Migration Agents Registration Authority (MARA), Reg. No. 1571733 |
| Immigration Adviser (New Zealand) | Immigration Advisers Authority (IAA), Licence No. 202101015 |
The above registrations relate to the regulated jurisdictions in which qualified representatives are authorised to provide immigration advice or assistance. The provision of services on this website does not constitute legal advice in any jurisdiction. In the United States, legal representation in immigration matters is restricted to licensed attorneys and to accredited representatives recognised by the Department of Justice Executive Office for Immigration Review (EOIR); this service is neither.
Independence and limitations
This website is not affiliated with, endorsed by, or representing the Government of the United States, the Department of Homeland Security, U.S. Customs and Border Protection, the U.S. Department of State, or any other public authority.
Information provided on this website is drawn from publicly available sources, including U.S. Government publications, and is presented for general guidance. It does not constitute legal advice. Authoritative guidance on immigration matters is available from U.S. Customs and Border Protection, from the U.S. Department of State, and from licensed US immigration attorneys.
Direct application: Travellers may apply directly through esta.cbp.dhs.gov at any time for the standard government fee of USD $40. No agency fee is payable when applying directly. The service offered on this website is an optional, paid alternative.
Offices and contact
Address
Bay Square - 12 - P04, Business Bay Dubai, United Arab Emirates
Address
131 Continental Dr, Suite 305 Newark, DE 19713, United States
For general enquiries, complaints, and refund requests, applicants may write to contact@serviceevisa.com or use the contact form. Enquiries received during business hours are answered within 90 minutes; out-of-hours enquiries by the following working morning.
Related official sources
The links below direct applicants to the official government portals for each scheme. Applications made through official portals do not incur an agency fee.